The only solution at this stage would be to delete the mail profile and re-configure it.
Something happens to the server and his profile gets corrupted and cannot open Outlook. Since there was no connection to the server, all his saved items in the OST file reside only on the device. A user has been on the move and while travelling without a connection to his Exchange Server he has saved a number of emails, calendar entries and contacts. Let’s get an example of when we would need to recover from an OST file.
Using Outlook an OST is a synchronization between Exchange/ Office 365 or any IMAP provider and if the connection or OST got corrupted before the local copy has synchronized, all the changes will be lost. This means that if something happens to your Outlook and you need to recover an item from your OST file, there is no way.
The difference between them is that a PST file a mobile file which can be move to any device which has Outlook installed and it can be opened on any computer while an OST file cannot be transferred and it is only used with the account configured. But what happens when an issue occurs and you need to recover from your local copy? Outlook works with OST and PST files. Outlook is an amazing email client and its features are great.
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